Terms & Conditions
Last updated: June 2025
These Terms and Conditions (“Terms”) govern your use of the services and products provided by Astetica (“we”, “us”, “our”), a UK-based aesthetics supplies provider and prescription facilitation service.
By using our website, purchasing from us, or engaging with our services, you agree to be bound by these Terms.
1. Business Overview
Astetica supplies medical and non-medical aesthetic products to qualified professionals. We also facilitate access to prescription-only medicines (POMs) via independent registered prescribers.
2. Eligibility
- You must be 18 years or older to use our services. Purchases by minors are not permitted.
- Purchases of prescription-only medicines (POMs) are restricted to registered healthcare professionals (HCPs) with valid credentials.
- Proof of professional qualifications may be requested and verified prior to order fulfilment.
3. Product Orders and Prescription Services
- All orders are subject to availability and approval.
- POMs are supplied only upon receipt of a valid prescription from a registered UK prescriber.
- Astetica facilitates prescriptions but does not provide clinical or prescriber services. Responsibility for prescribing lies with the independent healthcare provider.
- We reserve the right to refuse any order at our discretion.
4. Prescription Goods
4.1 Prescription Requirement
All prescription-only medicines (POMs) are subject to UK regulations and may only be dispensed upon receipt of a valid prescription issued by a licensed prescriber. Astetica acts solely as a facilitator and does not issue prescriptions or make clinical decisions.
It is your responsibility to ensure that any prescription submitted is lawful, appropriate, and issued following a legitimate consultation. We reserve the right to refuse the supply of POMs where a prescription is suspected to be invalid, inappropriate, or not in the patient’s best interests.
4.2 Reservation Prior to Prescription Receipt
Prescription-only medicines (POMs) may be provisionally reserved through our online system at the time of order submission. Items will only be dispensed once an original, valid prescription issued by a UK-registered prescriber has been received and verified.
4.3 No Right to Cancel or Return
In accordance with UK healthcare regulations, prescription products are exempt from the statutory right to cancel.
Once a POM has been dispensed, it cannot be returned or refunded unless it is defective, damaged in transit, or supplied in error. Any issues must be reported within 24 hours of delivery. A replacement or refund may be issued at our discretion.
By placing an order for a prescription item, you acknowledge and agree that you forfeit the right to cancel once the order has been accepted and fulfilled.
4.4 Cancellation and Restocking Fees
If an order for prescription goods is cancelled prior to dispatch, we reserve the right to charge reasonable administrative or restocking fees to cover costs incurred.
Where cancellation occurs after a prescription has been sent to our dispensing partner, further fees or a partial refund may apply, subject to the discretion of the dispenser.
5. Pricing and Payment
- All prices are stated in GBP and are exclusive of VAT unless otherwise specified.
- We reserve the right to amend pricing at any time without prior notice.
- Payment must be received in full prior to dispatch unless otherwise agreed in writing.
- Title to goods passes to the customer only once full payment has been received by Astetica Pharma Ltd.
6. Delivery
Delivery timelines are estimates only. While we aim to dispatch orders promptly, we are not liable for delays caused by courier services, stock availability, or other circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery.
Our full Delivery Policy is available separately.
7. Returns and Refunds
- Due to the nature of pharmaceutical and aesthetic products, returns are only accepted where goods are faulty or damaged.
- Prescription-only medicines (POMs) are non-returnable and non-refundable once dispatched.
- Any issues must be reported to us within 24 hours of receipt of the goods.
- Approved refunds will be processed within 7–14 working days using the original method of payment.
8. Professional Responsibility
- Products must only be used in accordance with relevant clinical guidelines and by appropriately trained professionals.
- You are responsible for ensuring you are legally permitted to purchase, store, and administer any products obtained through Astetica.
- Astetica accepts no liability for misuse, mishandling, or misadministration of any products.
9. Compliance and Verification
We may request verification documents including professional identification, registration, and insurance details.
Providing false or misleading information may result in immediate suspension or termination of your account.
10. Messaging and Communications
By providing your contact details, you consent to receive service-related communications.
Marketing or reminder messages may be sent by email or SMS. You may opt out at any time by following the instructions provided. Standard message and data rates may apply.
11. Third-Party Services
- Astetica works with independent third-party prescribers and dispensers who operate under their own terms and conditions.
- We are not liable for the acts or omissions of third-party providers.
- We are not responsible for the quality or outcome of third-party services.
- Prescribers are solely responsible for ensuring treatment decisions are safe, lawful, and in the patient’s best interests.
12. User Conduct
You agree not to misuse our platform, including engaging in fraudulent activity, infringing intellectual property rights, misrepresenting yourself, or distributing malicious software.
We reserve the right to suspend or terminate access to our services where we reasonably believe these Terms have been breached.
13. Data Responsibility
You are responsible for maintaining copies of any important data or records submitted through our services.
14. Data Protection and GDPR
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Further information is available in our Privacy Policy.
15. Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted or error-free access to our website or services.
16. Indemnification
You agree to indemnify and hold Astetica harmless from any claims, losses, or liabilities arising from your breach of these Terms or misuse of our services.
17. Limitation of Liability
We are not liable for any indirect or consequential losses arising from your use of our services or products.
Our total liability is limited to the amount paid for the specific product or service giving rise to the claim.
18. Intellectual Property
All website content, branding, and materials are owned by Astetica Group Ltd and are protected by applicable intellectual property laws.
19. Changes to Terms
We reserve the right to amend these Terms at any time. Changes take effect upon publication.
Continued use of our services constitutes acceptance of the updated Terms.
20. Dispute Resolution
Any dispute shall first be attempted to be resolved amicably.
If unresolved, disputes shall be settled by binding arbitration under the laws of England and Wales. You waive any right to participate in class actions.
21. Force Majeure
We are not liable for failure or delay in performance resulting from events beyond our reasonable control, including natural disasters, war, strikes, or supply chain disruptions.
22. Assignment and Severability
We may assign our rights and obligations under these Terms.
If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
23. No Clinical Relationship
Astetica is not a healthcare provider or prescriber.
All clinical decisions and prescriptions are the responsibility of independent registered professionals.
24. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
25. Amendments
We reserve the right to amend these Terms at any time. Amendments take effect once published on our website.
26. Contact Us
Email: info@astetica.co.uk
Phone: +44 7361 252163