(OLD) Astetica Rewards

Astetica is a registered pharmacy specialising in aesthetics and cosmetics. We provide only the best CE-certified pharmaceutical products, making us your one-stop shop for all your pharmaceutical needs. All our products are crafted using proven ingredients and methods, ensuring you achieve exceptional results.

We sell leading brands in the industry, including Lumifil, Alluzience, Profhilo Lumi Eyes and more. There are many more, so browse through our products to find what’s right for you.

We have a few different shipping methods to choose from. The delivery option selected will affect when your order will arrive. Read our delivery options below, to find out more.

UK Mainland – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day delivery via DPD (To be delivered any time between 7am – 7pm) – Excluding Saturdays, Sundays & Bank Holidays.

Northern Ireland – All orders placed before 2pm Monday – Thursday will be sent the same day for Next Day delivery via DHL (To be delivered any time between 7am – 7pm) – Excluding Saturdays, Sundays & Bank Holidays.

Next Working Day Delivery 10.30 – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day 10.30 delivery via DPD (To be delivered between 7am – 10.30am) – Excluding Saturdays, Sundays & Bank Holidays.

Next Working Day Delivery 12.00 – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day 12.00 delivery via DPD (To be delivered between 7am – 12pm) Excluding Saturdays, Sundays & Bank Holidays.

Saturday Delivery – All orders placed before 3pm Friday will be sent the same day for Saturday delivery via DPD (To be delivered Saturday between 7am – 7pm).

Saturday Delivery 12.00 – All orders placed before 3pm Friday will be sent the same day for Saturday 12.00 delivery via DPD (To be delivered Saturday between 7am – 12pm).

Saturday Delivery 10.30 – All orders placed before 3pm Friday will be sent the same day for Saturday 10.30am delivery via DPD (To be delivered Saturday between 7am – 10.30am).

All orders placed on Thursday after 3pm will be sent Next Day via DPD (To be delivered Monday between 7am – 7pm) Unless Saturday Delivery or Sunday Delivery has been selected. If your order contains fridge lines it will not be sent out until Monday, to be delivered on the Tuesday, unless Saturday or Sunday delivery is selected.

Click and Collect:

At Astetica, our click and collect policy means that you can quickly place your orders and collect them at a time that suits you.

You can collect from our building in, Greater Manchester: This address is:

56 Market Street, Heywood, OL10 4LY

What time can I collect my order?

You can collect your order 2 hours after you have placed it online.

Collection times:

• Monday to Friday: 11am – 5pm

RETURNS:

If you receive a faulty or unfit for purpose product, please do NOT dispose of the product. If the product is disposed of, Refine Group will not be able to refund or replace the product. We cannot accept any returns that come back without secure packaging. Please contact us via telephone: +44 07361 252163 and email: info@astetica.co.uk so that we can advise you with the next steps.

We will not be able to accept any returns, unless the item is deemed faulty, incorrect, or not fit for purpose. Once products have left our supply chain, we are unable to ensure that the products are of acceptable quality and have been stored as per manufacturer’s advice. Apologies for any inconvenience caused.

Once an order has left our warehouse, we are not responsible for any changes made by the customer to the courier service. We strongly advised that you are in on the day of delivery, and do not select to leave the parcel in a safe place, due to the nature of the products.

REFUNDS:

Any products that are returned to Refine Group by the courier will automatically be refunded. The courier will attempt to deliver 3 times. If they are unable to deliver, they will return the product to us. This will result in an automatic refund of the purchase. If you still require the products, you will need to place another order.

We encourage you to purchase Parcel Protection, which is an additional £7. This covers your order when in the hands of the courier. If your parcel is lost, and you have taken out Parcel Protection, Refine Group will send out a replacement ASAP.

If your parcel is lost, damaged, or delayed, and you choose not to take out Parcel Protection, you will need to open an investigation with DPD. This can be a lengthy process, sometimes taking several weeks, with no guarantee of the full refund. DPD will only insure your parcel up to the value of £100 if Parcel Protection isn’t chosen. This is DPDs policy, and the refund will come from DPD, not Refine Group. You can choose Parcel Protection at the checkout.

We highly recommend that customers purchase this additional cover, as we will immediately send out a replacement if the parcel is lost and parcel protection is chosen.

PLEASE NOTE: During busier times of the year, we cannot always ensure that the courier will deliver your parcel during the chosen time slot. This is out of our hands and control, though we will always try our best to ensure that your parcel is sent out and received on time.